Delete your account

Delete your Ardent MDS Plus account

Ardent MDS Plus lets you request deletion of your account and associated personal data.

How to delete your account (in the app)

The primary way to delete your account is inside the Ardent MDS Plus app on iOS or Android:

1. Open Ardent MDS Plus and sign in to your account.
2. Tap Delete account from either:
   • Profile (profile screen), or
   • the side menu (navigation drawer on the home screen)
3. Follow the on-screen steps: choose a reason, review what will be removed, then type DELETE ACCOUNT to confirm.
4. After you confirm, your account is scheduled for deletion. You will be signed out automatically.

14-day grace period and cancellation

Deletion is not immediate. Your account enters a 14-day grace period before permanent removal.

• During this period, sign in again and you will see an Account deletion pending screen.
• Tap Cancel deletion on that screen to keep your account and restore full access.
• If you do not cancel before the grace period ends, your account and associated personal data are permanently deleted.

Need help?

Email is optional and for support only — you do not need to email us to delete your account. If you cannot access the app or need assistance, contact us at ardentmdsmediahub@gmail.com.

What will be deleted

When your account is deleted, we delete or anonymize account-related data, including where applicable:

• Account profile (name, email, phone, state/college details)
• Authentication account data
• Profile photo stored for your account
• Learning progress (videos, qbanks, tests, bookmarks)
• Daily MCQ / clinical vignette responses tied to your account
• Support tickets you submitted
• Device identifier and push notification token (FCM) linked to your account
• App activity records tied to your user ID

What may be retained

Some data may be retained for a limited period when required by law or for legitimate business purposes, such as:

• Payment and transaction records (order/payment IDs, amount, status, timestamps) for accounting, tax, fraud prevention, and dispute resolution
• Anonymized or aggregated data that cannot reasonably identify you

Retained data is kept only as long as necessary for these purposes, then deleted or anonymized.

Data processed by third-party services

Your account data may have been processed by service providers such as Google Firebase and Razorpay. We will delete data in our systems under our control. Third-party providers may retain certain data according to their own policies and legal obligations.

If you only want to stop using the app

You may sign out at any time. To fully remove your account and associated personal data, use Delete account in the app as described above.

Contact

Ardent MDS Plus
Email: ardentmdsmediahub@gmail.com
Phone: +91 98849 60484
Location: Tamil Nadu, India

For general privacy information, see our Privacy Policy.